Refund policy

Due to the premium nature of our product and for hygiene and safety reasons, all sales are final. We do not accept returns or offer refunds unless your item arrives damaged, defective, or incorrect.

Damaged or Defective Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at hello@lussoveraofficial.com with the following:

  • Your full name and order number

  • A clear photo of the issue (e.g., damaged box or jar)

  • Description of the issue

We will review your request and, if approved, provide a replacement or store credit at our discretion.

Eligibility for Replacement

To qualify for a replacement:

  • The product must be unused and in original condition

  • Claims must be submitted within 7 days of delivery

  • Proof of purchase is required

Non-Returnable Items

Due to health and safety standards, we cannot accept returns on any:

  • Opened or used skincare products

  • Free gifts or promotional items

  • Items purchased during final sale or limited-edition drops

Order Issues & Questions

For order-related inquiries, contact our support team at:
📧 hello@lussoveraofficial.com

We respond to all inquiries within 1–2 business days.